Privacy policy

Draft for review. This policy is a starting template. Have it reviewed against the Australian Privacy Principles and your actual practices before the site goes live.

Primelink Australia Pty Ltd (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website and how we use it.

Information we collect

• Details you give us in a quote request or contact form: name, company, email, phone, country, delivery details and any files you attach.
• Emails and other messages you send us.
• Basic technical data from your browser, such as pages visited, if analytics are enabled on this site.

How we use it

• To reply to your request and prepare quotes.
• To process and deliver orders, including export and freight documents.
• To meet our legal obligations, such as tax, customs and export control records.

We do not sell your personal information. We do not send marketing emails unless you ask us to.

Who we share it with

We share information only as needed to supply your order, for example with manufacturers, distributors, freight forwarders and customs brokers. Some of these parties may be outside Australia.

Storage and security

We store information on secure systems and limit access to staff who need it. We keep records for as long as needed for the purposes above and our legal obligations.

Access and correction

You can ask to see or correct the personal information we hold about you. Email info@primelinkaustralia.com.au.

Complaints

If you have a privacy concern, contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Last updated: November 2026.